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New Technology Pays Dividends

By: Jim Renella, Senior Vice President of Quality Operations, Diamond Communication Solutions

At Diamond Communication Solutions, we believe that investing in ourselves pays dividends for our customers. Over the past six years, Diamond has frequently invested in new technologies that maximize the use of automation to drive greater operational efficiency. Improved focus on both software and hardware advances has allowed us to consistently meet your SLAs while constantly improving and fine-tuning quality assurance and transparency.

How automation affects you

In addition to our 500+ employees, we have enhanced our automation with the application of intelligent processes that ensure data integrity and provide flexibility for distributed production across our multiple locations.

Combining automation, equipment, and technology, including our recent acquisition of state-of-the-art digital inkjet presses, gives us the ability to manage your workflow throughout our footprint. This shared processing environment means a more efficient production environment for you.

Redundancy makes efficiency

Today, our secure documents are managed and produced in three widely separated production facilities located in Carol Stream, Illinois; Council Bluffs, Iowa; and Renton, Washington. They are all networked through identical technology and operating platforms, as well as physical output equipment.

This redundancy is also one of the most significant components of our Business Continuation / Disaster Recovery Policy and Procedures. By implementing this combination of technology and infrastructure across all facilities, Diamond can deliver more flexibility and increased reliability with even greater confidence.