Introducing Diamond Healthcare Communications (DHC)
Posted by DMS on November 20, 2014 in General Info

by Jim Ransel, Vice President/General Manager/DHC

Your Revenue Cycle Management Solution

As self-pay healthcare expenses escalate, it’s crucial that hospitals and clinics create print statements that patients can easily understand and trust to be accurate. Yet too many providers rely on a dated, one-size-fits-all approach to print statements, which means patients often don’t understand—and therefore don’t pay—their bills.

To meet the increasing need for clinical, financial, and patient connectivity solutions,
we have added Diamond Healthcare Communications to our growing family.

Diamond Healthcare Communications (DHC) provides revenue cycle management access and tools to improve patient care, enhance financial management, and interact with patients and other healthcare providers. This next-generation statement solution can help you accelerate collections and assist you in creating a more positive patient experience—a cost-effective approach to print management that can support increased business-office productivity and reduce costs. Revenue cycle management allows you to:

•       Accelerate self-pay collections

•       Increase staff productivity

•       Reinforce the positive brand image of your organization

•       Facilitate your e-suppression strategy

•       Enhance the post-discharge patient experience

Appealing, easy-to-understand statements
Diamond Healthcare Communications’ patient statements follow the HFMA Patient-Friendly Billing guidelines. You can customize statements to create more appealing and more effective communications that patients can easily understand.

Accelerated self-pay collections
By creating targeted custom statements, your patients are more likely to understand each mailing and its expected action, which could lead to increased collections and cash flow. While supporting your efforts for increased collections, reduced costs, and greater staff productivity, our solution can help improve your overall financial performance.

Customized communications to meet your goals
Managing patient engagement is key to achieving your strategic goals. Our revenue cycle management solution lets you add custom messaging to your statements and include multiple inserts in each mailing. This creates opportunities to target patients with strategic messages in order to support marketing initiatives and reinforce your positive brand image.

Visibility into your processes
Diamond Healthcare Communications believes that your processes and our production should never be a mystery. That is why DHC can also offer DiamondViewSM—our billing print platform that allows users to create, generate, launch, and manage the printing of their billing documents. It supports both industry-standard and client-specific billing requirements.

Implemented as one integrated web-based system, DiamondView offers Mail tracking, E-statement integration, Detail drilldown, and Targeted messaging.

Learn more about DHC by contacting your Account Executive.

Comments (1)
Nilza on 10-16-15 at 2:57PM

Great article and a must read. Congratulations! Patients do qluikcy disseminate what’s valid vs. what’s harmful or wrong/irrelevant. Social Media is a great help in healthcare, for patients at least. I hope to see more medical professionals using it as a good education and patient support tool.

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