Custom IT and Data Solutions
Diamond clients have access to highly sophisticated information tracking, analysis, and reporting capabilities, thanks to our state-of-the-art IT and database systems. Constantly updated with the latest hardware and software, these systems drive our customer service center, as well as our receiving, inventory, order, fulfillment, shipping, and tracking functions, enabling Diamond to:
- Manage requisitions more efficiently
- Monitor every warehouse location to provide more accurate inventory levels
- Design, develop, and roll out better and more efficient web-based applications in a fraction of the time
- Deliver efficient customer service responses to our clients through faster lookup and search capabilities
- Grow and expand programs more efficiently
All of our systems are fully integrated, with the order processing and inventory control system as our central database, and all information is available in real time. Our programmers design and implement new web-based applications for our clients and are proactive in providing better solutions and processes that exceed expectations.
Your data, your way
Our electronic data interchange (EDI) capabilities are completely customized based on the needs of each client to provide the most effective and efficient method of transferring data. The most common data transfer type is XML or text format, but if a client uses a compatible database format (such as Microsoft SQL Server), we can send/receive the data in a native format.
To overcome the data transfer limitations of e-mail, Diamond utilizes our secure FTP site for transferring files. Our automated order transfer gateway ensures timely and reliable transfer of information to our clients while maintaining the security and integrity of the data being transferred.
Since many of our direct mail campaigns leverage customized databases for personalization and list management, our IT specialists can design such databases to handle a wide range of needs, employing web-based front-end interfaces to make them accessible and easy to use. Our development team can deliver dynamic custom applications quickly and cost-effectively.
Real-time information is available 24/7 to our clients, including access to all reports, which are exportable to Excel. Since we understand that data can sometimes be too large to download, we can provide this information in a more convenient format, at whatever frequency the client requires.