Account Management and Service Center
Diamond’s account management and service center teams are consistently recognized for their responsiveness, accuracy, and reliability. Our team-based account management approach ensures that you have multiple levels of support at your fingertips.
Account managers support your day-to-day activities and are the main communicators to you and your staff.
Service center team members provide support to the account managers and offer full call-center and data-entry services. Our call-center phone system infrastructure features an integrated module that shows real-time results and individual or group performance statistics, including:
- Total time on phone
- Number of calls handled
- Average call time
- Idle and unavailable time
- Average wait time
- Abandon rate
- Blockage rate
- Occupancy rate
Diamond’s account management and service center teams become an extension of our client’s management team, committed to making each program a success.